Top

CBH | Cheltenham Borough Homes

Making Cheltenham a better place to live by providing great homes and stronger communities

Menu

Scammers targeting tenants with phone calls

We have received a number of reports from tenants about cold callers from a company claiming to be working on behalf of the council, asking to get access to their lofts to inspect insulation.

These people are not working on our behalf, and as such we would ask tenants to follow the advise provided by Age UK on what to do if you get a cold call:

  • Don't reveal personal details. Never give out personal or financial information (such as your bank account details or your PIN) over the phone, even if the caller claims to be from your bank. 

  • Hang up. If you feel harassed or intimidated, or if the caller talks over you without giving you a chance to speak, end the call. It may feel rude to hang up on someone, but you have the right not to be pressurised into anything.

  • Ring the organisation. If you're unsure whether the caller is genuine, you can always ring the company or bank they claim to be from. Make sure you find the number yourself and don’t use the one provided by the caller. 

  • Don't be rushed. Scammers will try to rush you into providing your personal details. They may say they have time-limited offer or claim your bank account is at risk if you don't give them the information they need right away. 

If you have any suspicions that the person on the phone is not legitimate, please do hang up and don't be a victim of fraud.
Contact the press office on communications@cheltenham.gov.uk | 0800 408 0000