Today (7 October) is #HousingDay and our very own Vice-Chair of the Board, Shane Brimfield, shares why his home makes him feel safe.
After 10 years as a long-distance Trucker in America, Shane and his wife returned to the UK and to Cheltenham where four generations of his family were raised. They discovered, when applying for a Council home that Cheltenham’s housing department had been replaced with an ALMO.
During their 18 months, they noticed a difference in the way that CBH colleagues dealt with their application and communicated with them too. Passionate about finding out more about this new and improved service, Shane attended a ‘CBH Customer Experience Day’ to find out more about how CBH homes are managed and was inspired to join the Tenant Scrutiny Improvement Panel. For three and a half years he saw how the views of tenants made a difference to CBH Services.
Shane is now a member of the CBH Board, making sure the voice of the tenant is represented. He believes everyone deserves a safe and secure place they can afford and call home.
Shane shares in his own words why this is so important:
“In these difficult times I’m really happy to be in a home where I can feel safe. I really enjoy having a back garden and room to walk along the River Cheltenham so that I can get some fresh air, it really does do wonders for my mental and physical wellbeing.
My home is close to many shops and other amenities which has been so useful during this pandemic. I’ve been able to stay safe locally and it has meant I haven’t had to make any unnecessary trips into town, or further.
It’s given me room to grow and has also made it possible for me to do more for others around me and further afield.
I must say that none of this would have been possible if it had not been for the love and hard work of my wife who is not mentioned much in what I do but is a very strong part of why I do it. She has a strong drive to do everything she can to help others and is good at it."
After 10 years as a long-distance Trucker in America, Shane and his wife returned to the UK and to Cheltenham where four generations of his family were raised. They discovered, when applying for a Council home that Cheltenham’s housing department had been replaced with an ALMO.
During their 18 months, they noticed a difference in the way that CBH colleagues dealt with their application and communicated with them too. Passionate about finding out more about this new and improved service, Shane attended a ‘CBH Customer Experience Day’ to find out more about how CBH homes are managed and was inspired to join the Tenant Scrutiny Improvement Panel. For three and a half years he saw how the views of tenants made a difference to CBH Services.
Shane is now a member of the CBH Board, making sure the voice of the tenant is represented. He believes everyone deserves a safe and secure place they can afford and call home.
Shane shares in his own words why this is so important:
“In these difficult times I’m really happy to be in a home where I can feel safe. I really enjoy having a back garden and room to walk along the River Cheltenham so that I can get some fresh air, it really does do wonders for my mental and physical wellbeing.
My home is close to many shops and other amenities which has been so useful during this pandemic. I’ve been able to stay safe locally and it has meant I haven’t had to make any unnecessary trips into town, or further.
It’s given me room to grow and has also made it possible for me to do more for others around me and further afield.
I must say that none of this would have been possible if it had not been for the love and hard work of my wife who is not mentioned much in what I do but is a very strong part of why I do it. She has a strong drive to do everything she can to help others and is good at it."
Contact the press office on communications@cheltenham.gov.uk | 0800 408 0000