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Gas Safety and Servicing

Annual Gas Servicing

PH Jones Ltd is our gas servicing and maintenance contractor. When the safety check is due they will:

Send a letter to your property, detailing the appointment date and time that the engineer will be attending. If this is not convenient, we ask you to contact them using one of the four methods of contact detailed below to arrange an alternative time

You will receive a text confirmation providing a link to allow you to track their location and expected arrival time.

 A PH Jones engineer will then call round at the arranged time to do the work. If you are not in, the engineer will leave a second card, asking you to contact again to arrange another time

As a responsible landlord Cheltenham Borough Homes uses independent auditors Morgan Lambert to check approximately 5% of the service and new installations carried out by PH Jones.

PH Jones use Voluntas to check the quality of their own engineers’ work. If you find your property being audited twice please feel able to cancel one of the appointments and Morgan Lambert or Qualitas will automatically select another property.

You can contact PH Jones 24hrs a day 7 days a week to re-book and to also advise us of any specific requirements:

Telephone CBH

0800 408 0000 & select Option 2

Online Portal

Visit myportal.phjones.com – you will need your reference and postcode

Email

gasenquiries@phjones.com

Smell Gas? Immediately call National Grid on 0800 111 999 (freephone) or follow the link to the National Grid website 

Getting your heating and water back on: If ever your gas supply is turned off by the National Grid and you have no heating or hot water, then call PH Jones for an urgent call-out they will attend as soon as possible within 24 hours.

Gas Safety

Make sure you know where the gas shut off valve is (usually beside the meter) and how to turn it off in an emergency. If you think you can smell gas:

Don’t

  • Don’t turn electric switches on or off
  • Don’t smoke
  • Don’t use naked flames

Do

  • Do turn off the gas supply at the meter
  • Do open all doors and windows to get rid of the gas
  • Do check to see if the gas tap has been turned on accidentally
  • Do check if a ring or pilot has been blown out

For any gas emergency at anytime call The National Grid on 0800 111 999 (freephone) or follow the link to the National Grid website for information regarding gas.