Our Tenant Annual Report is a yearly review of some of our top highlights and achievements to provide Great Homes and Stronger Communities with Inspired People. Check out the most recent editions below:

Tenant Annual Report 2023-24 (2.5 MiB)

Tenant Annual Report 2022-23 (7.7 MiB)

Tenant Annual Report 2021-22 (2.7 MiB)

Tenant Annual Report 2020-21 (2.3 MiB)

Tenant Annual Report 2019-20 (6.3 MiB)

Tenant Annual Report 2018-19 (6.1 MiB)

Our customer handbooks cover your rights and responsibilities and provide essential information about your home and the services we offer:

Customer involvement and Engagement Plan (1.8 MiB)

Tenant Handbook (2.7 MiB)

Leaseholder Handbook (615 KiB)

Our revised complaints policy and self-assessment against the Housing Ombudsman Service complaints handling code were agreed by Cheltenham Borough Homes board in April 2024.

CBC housing complaints policy (237 KiB)

Housing Ombudsman Code – Self Assessment – June 2024 (243 KiB)

Annual complaints and compliments report 2023-2024 with governance response (480 KiB)

CBH Financial Statements 31 March 2023 (3.9 MiB)

CBH Financial Statements 31 March 2022 (5.9 MiB)

CBH Financial Statements 31 March 2021 (19.7 MiB)

CBH Services Financial Statements 31 March 2023 (5.3 MiB)

CBH Services Financial Statements 31 March 2022 (314 KiB)

CBH Services Financial Statements 31 March 2021 (461 KiB)

• Tenant satisfaction measures for CBH owned properties 2023-24
• Tenant satisfaction measures for Cheltenham Borough Council owned properties 2023-24

Currently being updated

Relevant policies that we use to deliver high quality services.

Neighbourhood Policy 2023 – Final (132 KiB)

Unacceptable behaviour policy (144 KiB)