COVID-19 Information

Our services during COVID-19:

Our teams are committed to providing help and support during these uncertain times and are available on the phone Monday-Friday: 8am to 5pm.

If you need to speak to us directly please contact us

Monday-Tuesday: 9am to 5pm

Wednesday: 10am to 5pm

Thursday-Friday: 9am to 5pm

Please help us prioritise those in the most vulnerable situations by only contacting us if it’s urgent. If you need to access our services you can do this online through the CBH portal.

Information on the latest restrictions:

To keep up to date on the latest measures put in place to tackle the coronavirus, visit the government website here.

Community advice and support

Business advice and support

NHS info and advice

Council service updates

CBH Advice and Support:

If you’re struggling during these difficult times, whether you are on your own and unable to access vital services or are in need of some extra support, we’re here to help.

Financial help and advice

If you are struggling to afford your rent, having difficulties with benefits, do not understand Universal Creditor or need help to manage your bills, let us know as soon as possible.

We’re here to help you and our dedicated Benefit and Money Advice Team can provide free, confidential advice on all welfare benefits and day to day money management.

They can also suggest simple budgeting tips and can carry out a benefit check-up to maximise your household income – for more information click here.

Help with finding work

In need of additional support

Access CBH services online

Following recent Covid-19 restrictions we have taken the decision to temporarily close the reception areas.

Our phone lines are still open, but did you know you can use the CBH portal to:

View your account details
Check your rent statement
Make a payment
Use the benefit calculator to check your entitlement
Get advice if you are struggling financially
Report or cancel repairs
View your repair history
Update your personal details, such as email and telephone number
Update your password
Submit a Compliment or Complaint
Stay updated with what’s going on in your community

It only takes a few minutes to register. You will need your tenant number, email address and date of birth. Register today at portal.cbh.org

Book a repair

You can now book some of your repairs on the CBH Portal, please access this by going to the CBH Portal, the Customer Service Officers are happy to help provide with more information if required.

We will continue to carry out repairs, our priority is to keep you and our colleagues safe. Please maintain social distancing in your home and move to a separate room when work is being carried out, appropriate PPE will be worn.

Housing and Homelessness advice

Check out our social media channels…

There’s loads of helpful advice and tips on our Facebook, Twitter and LinkedIn pages.

If you need help with feeding your family, additional support with collecting any medication that you need or feel that you are struggling with your mental wellbeing then it’s worth visiting the following pages – click on the icons below:

Remember….

We all need to follow the measures put in place to protect ourselves and those around us, it’s important to wash hands, cover face and make space.

If you have a high temperature, a new continuous cough, a loss of, or change, to your sense of smell or taste, you will need to get a test and stay at home – for more information on this click here.